Refund Policy

At Everglow Essentials Boutique, we prioritize customer satisfaction and strive to ensure that every product meets the highest standards of quality and efficacy. Our refund policy is designed to provide clarity and assurance to our customers regarding their purchases.

1. **Eligibility for Refunds**: Customers may request a refund for products that are defective, damaged, or not as described. To be eligible for a refund, the request must be made within 30 days of the purchase date. Products must be returned in their original packaging and condition, unused, and with all tags attached.

2. **Non-Refundable Items**: Certain items are non-refundable, including opened skincare products, personalized items, and gift cards. This policy is in place to maintain hygiene standards and ensure the integrity of our product offerings.

3. **Refund Process**: To initiate a refund, customers must contact our customer service team via email or phone. A representative will guide you through the process and provide a return shipping label if applicable. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. **Refund Timeline**: If approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

5. **Exchanges**: If you wish to exchange a product for a different item, please follow the same process as outlined for refunds. Exchanges are subject to product availability and must be initiated within the same 30-day period.

6. **Shipping Costs**: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to an error on our part (e.g., wrong item sent).

7. **Customer Responsibility**: It is the customer's responsibility to ensure that returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

8. **Policy Changes**: Everglow Essentials Boutique reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the changes.

For any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer service team. We are committed to providing a transparent and fair process for all our customers.